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smsisco7
Participant
June 28, 2020
Question

Elements 2020 Redemption code not working

  • June 28, 2020
  • 2 replies
  • 564 views

I bought the DVD of Elements 2020.  I installed it on my MAC & then was asked to sign in. Then it asks me to enter Redemption Code & it says it's invalid.  I tried on different browers. I can't get to the serial number. There is not a serial number on the sleeve of either disk.

This topic has been closed for replies.

2 replies

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Steve Grisetti
Legend
June 28, 2020

First, ensure that you are using the Mac serial number, which may be different from the Windows serial number.

Second, ensure that the number you are entering for Premiere Elements is a 24-digit number beginning with 1143. Photoshop Elements' serial numbers are also 24 digits long but begin with the number 1057.

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Steve Grisetti
Legend
June 28, 2020

And I hope it goes without saying that you must have at least version 10.13 of the Mac OS.

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smsisco7Author
Participant
June 30, 2020

I am on 10.15.5 & I DO NOT have a serial number. That's the problem. I only have the Redemption code.

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