elements 2020 will not install on mac 10.15

have downloaded from adobe and have s/number but when i try to install it get to 4 % and come up with error 1 have turned off

btdefender and fire wall still will not install , Have tried adobe and four agents gave me ways to install but will not work.

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There is a online chat system where an Adobe tech can remotely operate your computer and help with installation. https://helpx.adobe.com/contact.html?step=PRE

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