Elements 2021 Photo Editor is fine....but Video Editor will not load...any ideas?

Forum|Forum|4 years ago
February 9, 2022
2 replies
402 views

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P

pier luigit69016332

Known Participant

Did you run the program as an administrator?

G

GpD1Author

Participant

I have no idea what you mean 🙂 I'm just a simple end-user 🙂 It's very strabnge that photoeditor is fimne but video editor won't load. I've re-installed Elements 2021 and still get the same result...photo good...video no good.

John T Smith

Community Expert

You need to provide details for anyone to help
Mac or Windows and exact version of the operating system

CPU brand and model and clock speed
Amount of computer memory (RAM)
Video adapter brand and model and driver version and amount of video ram
Number and size and type of hard drives

G

GpD1Author

Participant

Thanks...I'll gather that info and respond 🙂

B

Bill Sprague

Community Expert

I'll get my techie to do all that...he's my son and knows his stuff. 🙂 Thanks, I'll let you know how I (he) gets on.

In another topic Ann Benns offered a link to some information that your son the techie might be able to use.

https://helpx.adobe.com/nz/premiere-elements/kb/playermediacore-loading-issue.html

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