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Participant
October 30, 2024
Question

elements 2023 crashing

  • October 30, 2024
  • 1 reply
  • 340 views

"Hello everyone, my Elements 2023 keeps crashing when I right-click on an image, for example, to change the image duration. It started crashing three days ago, completely out of the blue, after working perfectly and smoothly for three weeks. I have no idea what’s causing these sudden crashes. I work with MP4, MP3, and JPG files. I’ve already followed several tips from Adobe support, but nothing has helped. I’m desperate. If I start a new project and upload the same images, everything seems to work fine, so there might be an issue with my current video project that I’ve been working on for about three weeks. But I’m puzzled as to why it only started acting up three days ago. I didn’t change anything (at least, I hope I didn’t)."

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1 reply

Legend
October 30, 2024

How much RAM do you have and how much free space is on your hard drive ?

 

Also, what are the dimensions, in pixels, of the images that causing the crash?

Participant
October 30, 2024

16 GB RAM. 112 GB free on my hard drive. Dimensions are 4288 * 2848 (JPEG)

Ann Bens
Community Expert
Community Expert
October 30, 2024

Your image is way too big.

Reduce dimensions to 1920x1080 or 3840x2160 before bringing it into Elements