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Bryan28463830pidd
Participant
February 19, 2023
Answered

Elements 2023 " Installation failed. An error occured during installation."

  • February 19, 2023
  • 2 replies
  • 680 views

After downloading the trial version of Elements 2023, I get a message saying "Installation failed. An error occured during installation." I've installed/uninstalled it 3 times now.  The message doesn't show any error code.

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Correct answer Bryan28463830pidd

 I just got this laptop a few days ago and it had Mac OS Ventura 13.0. Checked the updates and was able to update to 13.2 and it worked like a charm. No problems with the installation.

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
February 19, 2023

What operating system?

 

B
Bryan28463830piddAuthorCorrect answer
Participant
February 21, 2023

 I just got this laptop a few days ago and it had Mac OS Ventura 13.0. Checked the updates and was able to update to 13.2 and it worked like a charm. No problems with the installation.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 19, 2023

When you ask a question you always need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/td-p/4791542
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

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