Elements 23 audio out of sync

Forum|Forum|2 years ago
August 25, 2023
1 reply
1059 views

Hello -

I recently bought Premiere Elements 23 download version. When I import videos from my Pixel 7 Pro into Premiere Elements 23 the audio is out of sync with the video. I'm using a Win11 PC that meets all the system requirements for Elements 23. The videos play fine on my phone and on other video players on my PC. Any suggestions how to fix this?

Thank you,

Don

Performance

This topic has been closed for replies.

John T Smith

Community Expert

Playing is not the same as editing

Report back with the codec details of your file, use the program below
Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- a MediaInfo tutorial https://youtu.be/Ivy9ckSX1M0
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view
- post your information IN your message, not as an attachment that someone would have to download
.
Does your video use a Variable Frame Rate? See https://community.adobe.com/t5/Premiere-Pro/Variable-frame-rate-video-with-Premiere-Pro/td-p/4601935
If yes, use https://handbrake.fr/ open source transcoder/converter to convert to Constant Frame Rate

D

DonksterKAuthor

Participant

Thanks for your reply @John T Smith about my audio sync problem in Premiere Elements 23. I will post the MediaInfo results below of a typical vid file from my Pixel 7 Pro phone. I have done a lot of testing and experimenting. I have tried setting my phone to Frame Rate "automatic", fixed 30FPS, fixed 60FPS... all still have out of sync audio at concerts I record. However... if I take a close up vid of myself talking at home and import it to Premiere the sync is perfect. Can you figure out why concert vids are out of sync, but home vids are fine?

Also... you are correct. If I import the out of sync files into another vid editor (I don't use Handbrake) like Microsoft Clip Champ and export it... "then" import into Premiere all is fine and perfectly in sync and editable. The prob is I'm not willing to take this extra step for every vid I need to edit. Anyway, here is the MediaInfo output for a typical out-of-sync in Premiere video file:

John T Smith

Community Expert

Your video has a variable frame rate so if you are not able to force your camera to use a constant frame rate you must convert to edit

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