Elements cannot detect my computer's burner drive

Forum|Forum|6 years ago
October 29, 2019
3 replies
372 views

I am unable to use the Disc tab to burn directly from elements to the disc. The error message states

'No Burner Detected'. I have a Dell computer with a BD ROM Drive. Is there an update to fix this
problem? If not, would elements be able to recognize an external usb burner drive?

This topic has been closed for replies.

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Doug Cudlip

Participant

I had the same problem yesterday. The adobe techs showed me a list of supported DVD and Blu ray drives. Mine were not on the list. They should include the list as an appendix in their manuals

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ptar1625Author

Participant

Hi Doug39. Thank you for this information. I will contact Adobe for this list. Yes, they should include an appendix in the manual.

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Bill Sprague

Community Expert

Steve's advice is good. For what it's worth, I had a good BD burner in a ASUS computer. It quit with a Windows 10 upgrade and I could never get it to work again. I became convinced that I needed a new "driver" compatable with the drive under Windows 10. I couldn't find it.

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ptar1625Author

Participant

Hi whsprague. Thank you for this information. I, too, have windows 10. Maybe windows is the real problem. I will try Steve's idea tonight and will look into Windows if needed.

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Steve Grisetti

Legend

Go to the Dell computer web site and look up your computer. Download and install the original drivers for your drive and then restart your computer.