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Brett Cotter
Brett Cotter
Participant
November 13, 2016
Question

Elements premiere 2015

  • November 13, 2016
  • 2 replies
  • 465 views

Hi there,

I took up the trial for elements premiere 2015, and then upgraded to the full programme and downloaded it. However when i go onto element premiere its still coming up saying i'm on a trial basis?

any suggestions....

    This topic has been closed for replies.

    2 replies

    S
    Steve Grisetti
    Legend
    November 14, 2016

    It doesn't hurt to try.

    But the real question is, Are you seeing this banner on your new projects or only on projects you were editing before you activated the program?

    If you are only seeing the banner on projects you started before you activated the program, then you just need to delete the render files.

    However, if you are seeing this banner on new projects you've created since you bought and activated the program, then you have, for some reason, not actually activated the program and you are still working on the trial version.

    S
    Steve Grisetti
    Legend
    November 13, 2016

    Delete the rendered files. They are in the same directory folder as your project files, in the sub-folder called Adobe Premiere Elements Preview Files.

    Also, go into Premiere Elements' Preferences and, on the Media page, delete the Media Cache.

    Brett Cotter
    Brett CotterAuthor
    Participant
    November 14, 2016

    Hi Steve, thanks for this, tried this and it still hasn't worked. 

    If I delete the whole programme files and reload it from adobe would this work, or is this too extreme?

    L
    LariosoDog
    Inspiring
    November 14, 2016

    Wild idea - is your serial registered on your Adobe ID account?

    I bought on disks, so not sure what is done automatically when buying digital license.

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