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vidman64
Known Participant
January 22, 2024
Question

error 1 when launching premiere elements 10

  • January 22, 2024
  • 3 replies
  • 502 views

I got a 2  part package of Photoshop elements (loaded fine) and Premiere Elements 10 (on launch got error 1).

I loaded the 2nd disk, turned off the virus checker, loaded fine, and restarted, but when I launched the program it got an error 1 (see attached file). I have uninstalled and re-installed 3x , and one time from copied disk to desktop, and still error 1.

I have a desktop computer running :

Windows 7 64-bit.

16 GB DD3 RAM,

Intel core 15-4670 CPU@ 3.40 GHZ, Intel (R)

HD Graphics 4600, NVIDIA GeForce DTX 650 Ti

I have looked at all the forums about this issue without results.

Appreciate any info.

Regards, 

Millard

    This topic has been closed for replies.

    3 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 23, 2024

    Two ideas that MAY work to install and/or run old programs in Windows
    -RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
    -and/or select Run as Administrator to assign FULL Windows permissions
    -also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

    V
    vidman64Author
    Known Participant
    January 24, 2024

    John and everyone, thanks so much. Unfortunately same error

      V
      vidman64Author
      Known Participant
      January 24, 2024

      Good News. A bit strange, but uninstalling PSe, & Pe, and reinstalling with virus checker off and I am sure some of your fixes, did the job. So I am a happy camper! And thanks again for you all jumping in!!

      Millard

      V
      vidman64Author
      Known Participant
      January 23, 2024

      Thank you, Bill, uninstalled/rebooted/reinstalled/disabled virus checker. Still error 1

        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        January 23, 2024

        Did you follow the instructions in the link given by Bill Sprague ?

        Windows Vista/7

        To resolve the error in Windows Vista/7, perform all three steps below.

         

         

         

        V
        vidman64Author
        Known Participant
        January 23, 2024

        Yes

        B
        Community Expert
        Bill SpragueCommunity Expert
        Community Expert
        January 22, 2024

        That may be a folder permissions issue.  You might find a solution at this link.   However, that software is so old, significant parts may not work.  https://helpx.adobe.com/creative-cloud/kb/configuration-error.html#win_vista

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