Skip to main content
OldLehrer
OldLehrer
Participant
June 16, 2017
Question

Error 16 Again and Again on Mac OS 10.12

  • June 16, 2017
  • 2 replies
  • 879 views

And it occurs almost monthly on a regular basis when I try to open either Photoshop Elements or Premiere Elements 15. I have set all preferences correctly as I was told on the application folders and everything within as well as those in App support in the library. It doesn't matter. Once a month like clockwork I try to open either one and get this error 16. After uninstalling and reinstalling both I am back in business again but only for a few weeks. I wish there was a way to yell at Adobe but because I do not use the professional versions I am limited to the user forums. Is there something that I am missing? I have been a user since version 8 and this is the first time I have ever encountered something like this.

iMac 27 inch late 2012 3.4 GHz Intel Core i7   Memory: 32 GB  Graphics: NVIDIA GeForce GTX 680MX 2048 MB

This topic has been closed for replies.

2 replies

OldLehrer
OldLehrerAuthor
Participant
June 16, 2017

OK - I have done everything Steve recommended exactly - then reset the PRAM. Both Photoshop and Premiere Elements opened normally. But they already had after I reinstalled them. I shall see how they behave for the next 3 or 4 weeks and report back. If it goes well beyond a month then I shall uncross my fingers.

OldLehrer
OldLehrerAuthor
Participant
June 21, 2017

A big dud! Steve's recommendation worked the first time after I followed his instructions, but then four days later when I opened PE a second time I got the error 16 message. That was the fastest collapse I can remember. Since then I changed every Adobe permission I could find to allow everyone access. I so far I have used it successfully twice but it is obviously no guarantee. What infuriates me is that after all this time I cannot contact Adobe directly and get technical help - this forum seems to be my only recourse. One would think that Adobe might have recognized a problem with its Elements programs and Mac's system 10. Very depressing.

S
Steve Grisetti
Legend
June 16, 2017

There's this, from the Mac forums. (Sierra definitely gives Adobe programs problems.)

TwinuserJun 4, 2017 7:37 AM in response to HuckinAlabama

Level 1 Level 1 (4 points)

Jun 4, 2017 7:37 AM https://discussions.apple.com/message/31828546#31828546in response to HuckinAlabama

Hi, this worked for me without uninstall/reinstall:

On Library/Application Support/Adobe/SLStore reset folder permissions to: Read & Write on all users. Apply to all underlaying folders and items.
On Library/Application Support/Adobe/Adobe PCD reset folder permissions to: Read & Write (System), Read only (Admin & Everyone). Apply to all underlaying folders and items.


Restart your Mac and immediately hold down CMD+ALT and P+R (reset PRAM).

OldLehrer
OldLehrerAuthor
Participant
June 16, 2017

Thanks - I'll give it a try. Right now I have all permissions set to read & write for everyone.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices