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C
Charlie Wehrley
Participant
April 9, 2021
Question

Error 199

  • April 9, 2021
  • 1 reply
  • 904 views

I'm trying to download Adobe Premier Elements 2021. At the end of the download I get an error message: ERROR 199. When I click on the box which takes me to Adobe to see what the problem is, and enter ERROR 199, it tells me no such error exists.

 

Anyone know what's going on? Thanks!

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
April 9, 2021

Charlie, the error seems to indicate it wasn't able to open Premiere Elements automatically. If you go to the application folder, are you able to manually launch Premiere Elements 2021?

C
Charlie WehrleyAuthor
Participant
April 9, 2021

Hi Jeff. Thanks for reaching out. I just tried that and was able to open the main page of Premiere Elements 2021, but when I try to open the Video Editor, I get nothing.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
April 9, 2021

Thanks, Charlie. I will move this public discussion to the Premiere Elements 2021 forum to see if anyone there is familiar with this problem.  

 

I would recommend that you don't wait, but instead, begin a secure chat session at https://helpx.adobe.com/contact.html so that a member of our support team can work with you directly to allow Premiere Elements 2021 to open successfully.

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