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M
Maria24607093xipo
Participant
May 26, 2022
Question

Error Message

  • May 26, 2022
  • 2 replies
  • 484 views

I just revently purchased Adobe Premiere Elements 2022 and it along with Windows 11 are up to date.  When I go to retrieve my edited videos, I receive the following message, "An unknown error occurred while opening the project.  You may want to open auto-saved version of the project from 'Adobe Premiere Elements Auto-Save' folder.  This, also, has not worked for me

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2 replies

Amit Kumar Gupta
Adobe Employee
Amit Kumar Gupta
Adobe Employee
May 26, 2022

I hope you are trying to open .prel file?

Please use File > Open Project and select the file

was the project file (.prel) file created in the same Elements version?

Please share the version of the Elements you have. Please share the file with us if you can.

M
Maria24607093xipoAuthor
Participant
May 26, 2022

What I am doing is editing videos that I took, from my phone, to create a "greatest hits" of my son's jiu jitsu tournaments.  After I edited the videos to create a 3 minute full video, I saved the project.  It saved as a .prel file and I have been trying to open it via File> Open Project.

S
Steve Grisetti
Legend
May 27, 2022

There's nothing wrong with your .prel file. I just opened it.

 

I don't have all of your media files, so I can't speak to how the program handles them. But as far as the .prel is concerned, there's no problem with it and Premiere Elements on my computer opened it right up.

S
Steve Grisetti
Legend
May 26, 2022

Are you opening videos or importing them into a project? Were any of your projects created in a previous version of the program?

 

It's important to understand the difference between media (like video and audio) and project files. Do you understand the difference? Project files are opened rather than imported. Media files are imported into projects.

 

What steps are you taking and what files are you trying to open?

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