error panel during premiere elements 15 launch drprov.dll

Forum|Forum|8 years ago
April 23, 2018
3 replies
274 views

just after you select "video editor" from the selector and premiere elements 15 begins to launch, you see the first purple panel, then a white error panel appears

seems to work after the OK button is clicked, but this started on its own months after I'd been using the software. something to do with drprov.dll

pls advise

This topic has been closed for replies.

J

johnd5stAuthor

Participant

Also, I have PSE15 installed, same system. Have never seen the error with it.

Peru Bob

Community Expert

I would try updating your video driver.

J

johnd5stAuthor

Participant

Thank you. Might give this a try if I don't find anyone who's seen and fixed this problem. I appreciate the input.

S

Steve Grisetti

Legend

What operating system are you trying to install it on? Is it a 32-bit or 64-bit version of the Windows?

I've never seen a post like this re Premiere Elements, so it's likely something unique to your system.

J

johnd5stAuthor

Participant

Thanks for the response. I'm not trying to install it. It's already installed on Win10-64, (a clean install, not an upgrade etc) and I've been using it without the error panel appearing for about a year. One day it started popping up whenever I start the program. Nothing done to the OS other than the updates that happen normally. Please advise. Thank you.

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.