Error when Importing

Hi all,

I paid for a stock video and it's a .mov file. It has a transparent background. When I try importing it into Elements (I have 2020) it gives me this error: The importer reported a generic error

So I hopped into Movavi and converted the .mov to a .mov for fun, and re-imported to Elements and it worked fine. However, it removed the transparent background.

I'm at a complete loss how to fix this issue or why Elements can't open the file to begin with. Any help would be appreciated, or how to maintain transparency when trying to re-convert it to allow Elements to import. Thank you.