Participant

Question

Error While Launching Premiere Elements 15 Video Error

Forum|Forum|9 years ago
April 14, 2017
5 replies
827 views

When launching the video editor from Premier Elements 15 it shows an error asking to close the program with no further instruction. I cannot acess the editor!

This topic has been closed for replies.

Legend

Many have reported the problem resolved by updating to a 2017 nVidia driver.

armandok32944366

Participant

Steve, I am having the same issue but without an error message. Video editor and Organizer open just fine - what should I be looking for on my video graphic card to see if this is an issue?

Legend

I'm sorry I can't help you if you don't answer my questions.

Lukew-1028Author

Participant

Im not totally sure which graphics card I have but it says on it "Radeon"

Lukew-1028Author

Participant

It is stopping at ExporterWindowsMedia.prm

then saying there is a problem and asking to close the program

Legend

What operating system are you running?

Which graphics card do you have?

Lukew-1028Author

Participant

I have Windows 10

It has run previously but then started doing this error.

Community Expert

Community Expert

Exactly what does the error message say?

Lukew-1028Author

Participant

Here is the error from event viewer.

Faulting application name: PremiereElementsEditor.exe, version: 15.0.0.0, time stamp: 0x57cd94f4

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x0000000000000000

Faulting process id: 0x1cf4

Faulting application start time: 0x01d2b639c434e8a5

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 15\PremiereElementsEditor.exe

Faulting module path: unknown

Report Id: 707ee297-f3a9-4ef4-8717-706c99e6c4df

Faulting package full name:

Faulting package-relative application ID:

magnetted18295929

Participant

Personnaly, I am using a NVIDIA GeForce 820m graphic card and the same problem has been solved while I updated my graphic card driver.