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T
tanaka_hd
Participant
June 3, 2020
Question

Every time I start adobe premiere elements 15, I'm asked to sign in.

  • June 3, 2020
  • 1 reply
  • 285 views

I have a license for adobe premiere elements 15.

I signed out on my old PC (Windows 7) and installed it on my new PC (Windows 10).

You will be prompted to sign in each time you launch the software.

Even if I sign in, when I check from the "help", it is still in a non-signed-in state.

How should I deal with it?

Thank you.

This topic has been closed for replies.

1 reply

S
Steve Grisetti
Legend
June 3, 2020

Can you confirm that you've installed the program and that you've registered it using the 24-digit serial number beginning with 1143?

 

Go to Adobe.com, log in and click on Manage Your Account. On the page that opens, click on Register a Product. Find the listing for Premiere Elements 15. Does it show it installed on Windows 7, Windows 10 or Multiple?

 

T
tanaka_hdAuthor
Participant
June 12, 2020

Thank you for your reply.
The registered it have serial numbers starting with 1143.
And, platforms shows multiple.
There is no indication that it is installed on Windows 7, Windows 10, or multiple.

S
Steve Grisetti
Legend
June 12, 2020

Try this:

If you are on a Windows 10 computer, enable Show All Files in Windows File Explorer and go to C:/ProgramData/Adobe. Rename the OOBE folder OOBE-old -- then log in to your program.

 

If that doesn't fix it and it messes things up, rename the folder OOBE. You have issues that we may not be able to resolve on this forum.

 

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