Failure to import media with new GoPro Hero 11 camera

Forum|Forum|1 year ago
April 22, 2024
2 replies
291 views

I am not computer literate and am using an older computer with Windows 10. When my GoPro Hero 8 died recently I got a new Hero 11 replacement. Using the GoPro Hero 11, when I tried to create a video in the video editor I got the message that PE was unable to import the media and I must load HEVC which, according to my computer System, I already have loaded.

I then got out an old Hero 8-made video and it loads successfully in the video editor, as usual.

?Perhaps I need new hardware?

Error or problem

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B

Bill Sprague

Community Expert

How old is the computer and Premiere Elements version? HEVC (or "H.265") is relatively new. Its adoption has not been universally successful due to licensing issues.