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Participant
May 6, 2020
Question

Files not located

  • May 6, 2020
  • 1 reply
  • 241 views

Hi all,

I bought Adobe premiere elements in 2015. I did a recent update and now (not sure if because of the update or something else) a ton of my files aren't able to be located. The video projects I've been working on now have tons of clips that are showing as "media offline" but I haven't moved the files. I am able to locate the files but when I try to open them now i get a "file import failure" error that the type of file is not supported or the required codec is not installed. Any info or advice would be helpful, thanks!

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1 reply

HOTELECHOMIKE
Inspiring
May 7, 2020

Could you be more precise - to what did you do your update to?

The Operating system (Windows or MAC)?

Or to Premier Elements?