Finalize a DVD

Sorry Steve, I was used to getting a response and yes this is the same problem as I posted yesterday. I usually get a response in my e-mail box but when I didn't I reposted with a different question. I didn't see your response until I went in right now. I was ready to post a question "is there anyone out there?! Sorry if I am rambling.

Here is where I am at with my trouble shooting, I am using a HP computer with an external drive. HP Envy with gp70N burner and Windows 10 Pro. I have done several projects with my previous computer which was a Dell with an internal burner. I had been able to complete those projects and burn them to a disc that would read in my Sony DVD player. My Dell was old and running out of capacity so I purchased this new laptop. It is an HP Envy Intel Core RM i7 with 16 GB of Ram and 622 GB of free space.

I can burn to completion with the external burner but it will only play on my computer and not on my Sony DVD player. I am using a Verbatim  -R disc. My Sony player plays other DVDs just fine and I have burned several projects using the same format NTSC and have had no problems so I don't think it is my Sony Player. My files are Mp3, jpegs, png and mov that I am using  I am using a menu program from Adobe  The only file I may not have used before was the png file, could that be an issue??

I just tried last night to burn to a folder thinking that I might use another 3rd party burner other than Adobe and when I did that it went to almost completion and then in the burn phase it stalled at 70% and got a transcoding error. That makes no sense to me as when I go to burn to a DVD it will burn to completion. But then I am not the expert here.

In my frustration and what I thought was no response in this forum (which I apologize for) I reached out to Adobe support and they wanted me to download some files and reinstall the program which I hesitated to do with a brand new computer. I do have the original disc so I could do a download that way but didn't know if that was a solution or if I should do an uninstall first.

I have even tried to bring up the project with my old computer and was able to do that but all of the menus items are not there and I have 19 menu markers and would need to install them on my old Dell but then I could try to burn with that computer. Although it is slow and wonky.

I have searched the forum and Google my problem without avail. So am trying to provide you with what I have done to see if you have any suggestions for me?  The forum and you have always been more than helpful in the past so when I didn't here back I didn't know where to turn and perhaps became frustrated. Thank you for all of your  responses and help in the past and now that I know you are reading my questions I will wait for your reply. Thank you ahead of time