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AndreaCDN
Participant
January 30, 2021
Question

First-time user - trouble getting project to show up in the preview screen

  • January 30, 2021
  • 4 replies
  • 264 views

I've been a Photoshop elements user for a few years and in December, I purchased premier elements as well.

I tried dabbling with the Premiere during the Christmas break but wasn't having any luck, so gave up. Tried again recently, even watched some YouTube videos and I realized the problem is that I can't even preview the project.

I uninstalled and reinstalled the program and I'm still having the same issue.

Furthermore, along with the Elements 2021, I ended up with Creative Cloud. I don't know what it is, why I have it, or if I need it, but it spins and spins and never opens so it's useless anyway. Not sure if the two issues are tied together.



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4 replies

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
January 30, 2021

"Is there Adobe support I can contact??"

 

Yes there is.  Through a chat system they can remotely troubleshoot your system.   One way to initiate the online chat is through the Help menu where you select Online Support.   That will take you to a website.  Look for this icon in the lower right corner and click on the icon below. 

 

In the mean time, can you post a screen shot of where you get stuck?  Which phone are you using?  And what are the record settings on the phone?

 

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 30, 2021

    >RAM? I don't know but enough.

     

    Sorry... for anyone to help you have to provide details

    You say PC, so I presume you mean windows, what is the exact version of the operating system
    Premiere Elements version
    CPU brand and model and clock speed
    Video adapter brand and model and driver version and amount of video ram
    Number and size and type of hard drives
    What kind of video are you editing?
    -hint 4k video on an underpowered computer will not play well

    A
    AndreaCDNAuthor
    Participant
    January 30, 2021

    Windows 10

    16GB RAM; in use: 5.3GB; available: 10.2GB

    2021

    CPU - AMD Ryzen 5 2500U; speed: ~1.54-2.2GHz

    I have no idea the answer to other questions.

     

    This shouldn't be so difficult. I just want to use Premiere Elements to create simple videos that I've taken with my phone.

    I can add the videos to the window, but can't see them in the preview box to play or edit them.

    Then, when I try to close the program, it spins and spins and doesn't close. Clearly something is wrong with the program, not my computer as I've used Photoshop Elements and another video editing program.

    Is there Adobe support I can contact??

     

     

     

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    January 30, 2021

    It is hard to help with so little information.   What version of Photoshop Elements and Premier Elements do you have?   How did you buy it?  Download or disk?  What computer do you have?  How much RAM and how much disk space?  Have you established an Adobe account to register your Elements products.    

    I'm fishing for clues!   This is routine software and most common is routine installations!

    A
    AndreaCDNAuthor
    Participant
    January 30, 2021

    2021, download for PC; yes, I have an Adobe account. RAM? I don't know but enough.

     

    Here's what happens every time...

    I open Premiere Elements, open a new project,  choose a few video files to add. I can see the files in the bottom, but there is nothing in the preview box and therefore I can't play or edit the project.

    Then, when I try to close the program, it spins and spins until I finally have to shut down my computer to turn off the bloody program.

    motopoet59
    motopoet59
    Participant
    January 30, 2021
    I'm not sure if this is what you're talking about but after you've finished
    editing your video you can slide it back to the beginning to preview it. If
    you click on the screen icon below it will go to full screen. You can edit
    it from here as well you just have to return to the smaller screen.
    I hope that helps and makes sense.
    A
    AndreaCDNAuthor
    Participant
    January 30, 2021

    Here's what happens every time...

    I open Premiere Elements, open a new project,  choose a few video files to add. I can see the files in the bottom, but there is nothing in the preview box and therefore I can't play or edit the project.

    Then, when I try to close the program, it spins and spins until I finally have to shut down my computer to turn off the bloody program.

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