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Participant
December 26, 2021
Question

För många inloggade

  • December 26, 2021
  • 3 replies
  • 192 views

Jag försöker komma in på premiere men det står att jag har för många aktiva datorer, men på hemsidan står det att jag inte har några aktiva enheter? Försökt med ett inaktivera en dator men det hjälper inte? Hur ska jag göra? 

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3 replies

Community Expert
December 26, 2021

If it were me, I would try a chat session with Adobe customer support.   

 

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Peru Bob
Community Expert
Community Expert
December 26, 2021

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser) and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

John T Smith
Community Expert
Community Expert
December 26, 2021

Are you asking about a Premiere PRO subscription, or the Premiere ELEMENTS serial number version?

Participant
December 27, 2021

Serial number