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Dave5CC4
Participant
November 30, 2020
Question

Generic Error after installing Big Sur on Mac

  • November 30, 2020
  • 2 replies
  • 168 views

I just installed the Big Sur update on my Mac and now I can not add any files to start a new project in my Adobe Premiere Elements 2020.  I get a generic code error and media files say Media Failure.

Is there an update from Adobe to make this work?????

 

Thanks,

Dave

This topic has been closed for replies.

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
November 30, 2020

>Is there an update from Adobe

 

If the problem is not fonts, the updated is to buy version 2021

 

SOME Adobe programs are compatible with big sur, but they may have issues
https://helpx.adobe.com/download-install/kb/macos-big-sur.html

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
November 30, 2020

There is a post here a few hours ago that said the user contacted Adobe customer support.  They found and fixed a problem with fonts.   The easy way to start a remote chat with customer support is on the Help menu.  

 

https://community.adobe.com/t5/premiere-elements/premiere-elements-21-doesn-t-start-on-big-sur-11-0-1/td-p/11635292?page=1

 

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