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Participant
September 26, 2019
Question

generic error message when importing music

  • September 26, 2019
  • 2 replies
  • 333 views

I am a premier neophyte trying to make a simple video slide show with some music and photos.  I keep getting a generic error message when I try to import music from my library. 

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    2 replies

    Shivangi_Gupta
    Community Manager
    Community Manager
    September 27, 2019

    Hi there,

     

    Thanks for reaching out. I had experienced something similar once. As @Steve_Grisetti mentioned, I was using an unsupported file and that too with with copyright protection. I was unable to see the file at the time of importing it. Could you share more details:

     

    • What is the format of the music file that you are using?
    • Where have you saved the files?
    • Could you share the sample file with us?

     

    Check out this link: https://helpx.adobe.com/in/premiere-elements/kb/supported-file-formats.html

     

    Looking forward to your response.

     

    Thanks,

    Shivangi

    Legend
    September 26, 2019

    Are your music clips M4As from iTunes? iTunes music has copy protection that will block you from using it in a video editing project.

    danoberAuthor
    Participant
    September 26, 2019
    Yes they are. I thought that may have been the case so I tried just recording the music by holding my phone next to the computer speaker and then downloading that file, but I still got that error when importing to premier