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danober
Participant
September 26, 2019
Question

generic error message when importing music

  • September 26, 2019
  • 2 replies
  • 333 views

I am a premier neophyte trying to make a simple video slide show with some music and photos.  I keep getting a generic error message when I try to import music from my library. 

    This topic has been closed for replies.

    2 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    September 27, 2019

    Hi there,

     

    Thanks for reaching out. I had experienced something similar once. As @Steve_Grisetti mentioned, I was using an unsupported file and that too with with copyright protection. I was unable to see the file at the time of importing it. Could you share more details:

     

    • What is the format of the music file that you are using?
    • Where have you saved the files?
    • Could you share the sample file with us?

     

    Check out this link: https://helpx.adobe.com/in/premiere-elements/kb/supported-file-formats.html

     

    Looking forward to your response.

     

    Thanks,

    Shivangi

    S
    Steve Grisetti
    Legend
    September 26, 2019

    Are your music clips M4As from iTunes? iTunes music has copy protection that will block you from using it in a video editing project.

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    danoberAuthor
    Participant
    September 26, 2019
    Yes they are. I thought that may have been the case so I tried just recording the music by holding my phone next to the computer speaker and then downloading that file, but I still got that error when importing to premier
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