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A
Ardarry
Participating Frequently
February 15, 2021
Question

Gopro 9 files not recognised on PE on an iMac

  • February 15, 2021
  • 4 replies
  • 710 views

My Gopro 9 files wont load to Elements I get generic error. I am running it on a 2019 iMac. I have read some of the threads with solutions for windows. I am computer illeterate when it comes to looking in the heart of things and expect Adobe to sort this. Luckily I have Cyberlink and that has no problems with these files, in fact nor does Virb edit. Looks like i mi

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4 replies

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
February 18, 2021

Ardarry,

 

You clip works fine on  my two year old Windows 10 Lenevo Laptop.   (I like your dog!)  So, the only thing I can add is that there is nothing wrong with the clip on my machine.   It may be because I am on version 2021.   

 

Thank you for sending it.  One of the challenges on this forum is know when footage from certain cameras work.  

 

Since you are on version 2020, you qualify for online chats with Adobe techs.   Open the help menu, choose Online Support.  There is an odd floating icon in the lower right corner that shorcuts to starting a chat.   You could try the 2021 version with a free trial download.  

A
ArdarryAuthor
Participating Frequently
February 22, 2021

Thanks for giving it a try, guess its just the Mac it doesnt like working on then 

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
February 17, 2021

"I am of the view that the programme should play files from what is probably the largest selling action camera on the market"

 

Send me a sample clip via dropbox, wetransfer or similar.  I would enjoy trying to figure  out why it is not working.

A
ArdarryAuthor
Participating Frequently
February 18, 2021

https://www.dropbox.com/s/rvgko1jrr5sjnw5/GX010046.MP4?dl=0

 

 

Hopefully this works as i havent used dropbox before, the files i had were 4gb so too big so i quickly filmed in the house. I've checked to see iv this would load on Elements and i got the error, works on cyberlink though 

 

cheers 

 

Tim 

T
Timofte5FBC
Known Participant
February 16, 2021

I have latest version of elements and a beefy PC . From what i read a lot of people have problems with importing HEVC files in the latest version

For me i can import HEVC file but when i play it my RTX 2080 GPU goes to 100% load and i have to shutdown the PC

S
Steve Grisetti
Legend
February 17, 2021

There are many flavors of H.265 HEVC, Tim. And not all feed well into Premiere Elements.

 

Although I'm surprised Ardarry is having trouble with this file. I don't see anything out of the ordinary in the specs.

 

Maybe it's best if we wait to hear from someone who works regularly with GoPro footage and see if he or she can offer some insight.

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
February 15, 2021

What version of Premiere Elements?  What format setting on the GoPro?   If you have the GoPro set to H.265 (HEVC), you will need one of the newest versions of Premiere Elements.   

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ArdarryAuthor
Participating Frequently
February 15, 2021

I'm on 2020 with the latest update

S
Steve Grisetti
Legend
February 16, 2021

Much also depends on the nature of the H.265. Non-standard and higher frame rates may make the file problematic.

 

Open the GoPro footage in the free download MediaInfo. In MediaInfo, set View to Text and then copy the text of the report it generates and paste it to this forum. Once we see the complete specs of your video, we'll better be able to advise you.

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