Skip to main content
M
Marco22375059rv8m
Participant
December 23, 2021
Answered

GPU Acceleration greyed out though my GPU is supported?

  • December 23, 2021
  • 1 reply
  • 1941 views

Dear Community,

 

I am using Premiere Elements 2020 for years and for my new computer I installed the 2022 trial version to see if I would upgrade. I am using a i7-12700k & Geforce RTX 3060 ti. The intel GPU is not compatible since it is very new.

 

After I set my 3060 ti as default in the Nvidia-Settings Premiere Elements detected it. There is even written that the GPU is supported but still GPU-Acceleration is greyed out.

 

Besides that, the Mercury Software Engine says "software only". Where can I set it to GPU?

 

Does anybody have an idea how to fix that?

 

Best

Marco

This topic has been closed for replies.
Correct answer Ann Bens

GPU acceleration feature is not supported in the trial version of the application.

1 reply

S
Steve Grisetti
Legend
December 23, 2021

The GPU is supported, according to this page.

https://helpx.adobe.com/premiere-elements/using/gpu-acceleration.html

 

But go to the nVidia site and down the GeForce Experience app. Use it to make sure you have the latest drivers for that graphics card. Then reboot your computer and see what happens.

 

BTW, are you running Windows 10 or Windows 11?

    M
    Marco22375059rv8mAuthor
    Participant
    December 23, 2021

    Thank you. I am running Windows 10, I should have mentioned that, sorry.

     

    Nvidia released a new driver 3 days ago. I installed it, rebooted and I still can not use GPU Acceleration.

    Ann Bens
    Community Expert
    Ann BensCommunity ExpertCorrect answer
    Community Expert
    December 23, 2021

    GPU acceleration feature is not supported in the trial version of the application.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices