Known Participant

Question

Graphics rendering supported or not??

Forum|Forum|3 years ago
August 9, 2022
2 replies
402 views

During exporting my project my PC crashes. Complete shutdown, display failure, you name it. Tried several things, like complete clean re-install, disabling half of my cores, hardware acceleration disabled, nothing works. But on the Adobe site I see that my graphics card should be supported. In the system it is recognized but it says that it is not supported (see below). Could this be the problem?

Drivers are automatically updated by the NVIDIA software, so should be the latest drivers. Anybody with a solution?

This topic has been closed for replies.

John T Smith

Community Expert

nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-https://www.nvidia.com/Download/driverResults.aspx/159679/en-us/
--To achieve the highest level of reliability, Studio Drivers undergo extensive
--testing against multi-app creator workflows and multiple revisions of the top
--creative applications from Adobe to Autodesk and beyond

Ann Bens

Community Expert

-https://www.nvidia.com/Download/driverResults.aspx/159679/en-us/

By @John T Smith

Might want to adjust that: too old.

Ann Bens

Community Expert

Go into the root of Elements

C:\ProgramData\Adobe\Premiere Elements\20.0\Online\Hw Acc Render\All_Lang\HW\Files\allowlisted_cards.txt

add the card to the text file exactly as shown below.

NVIDIA#NVIDIA GeForce GTX 1060#

20.0 version stands for 2022. might need to adjust that to version used.

P

padie1969Author

Known Participant

Hi Ann,

Copied and pasted your NVIDIA#NVIDIA GeForce GTX 1060# line into the allowlisted_cards.tx file, but still the program tells me it is detected, but not supported. When I opened the txt file, there was already a line with NVIDIA#GeForce GTX 1060 6GB# which is exactly my card. In your line there is two times 'NVIDIA' in it, so I tried it again with one time, but that didn't matter. Do you have another advice?

Best wished, Patrick

B

Bill Sprague

Community Expert

Another approach might be to turn off the use of the GPU. In my experience with my relatively simple and short projects, the speed improvements are not significant. Edit > Preferences > General

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