Inspiring

Answered

Green & fushia on video preview in PE 2022

Forum|Forum|3 years ago
December 7, 2022
3 replies
671 views

Hello,

I bought and installed Premiere Elements 2022, which I've been using without any problem for a few months.

Since a few days, when I import a video from my camera, the same one I've been using for months, the preview of the video appears in green & fushia.

So I can't edit it.

On the same computer, I still have the version of PE 12, which works fine though, so I guess it's not a hardware or driver problem

I can't figure out which setting was changed, and I can't reset the settings either.
I even uninstalled and reinstalled PE 2022, but that didn't fix the problem.

Can anyone help me?

Thanks by advance

Error or problem

This topic has been closed for replies.

Correct answer John T Smith

Every time you allow a Windows update you run the risk of video problems

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter

nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond

If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia

AMD/ATI Driver https://www.amd.com/en/support

Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family

Peru Bob

Community Expert

Try contacting Asus about video drivers.

Your issue is almost always a graphics card or driver issue.

J

joelle_verbruggeAuthor

Inspiring

OK, I'll try this
Because I just installed the 517.40 studio driver, but it still doesn't fix the issue..

Thanks everybody for your help.

John T Smith

Community Expert

You have TWO devices... Intel and Nvidia

Did you update the Intel device per the link I posted?

Which one is your computer using?

Peru Bob

Community Expert

. If NVIDIA, do a clean installation of the 517.40 Studio Driver (NOT the Game Driver)

J

joelle_verbruggeAuthor

Inspiring

Hello Peru Bob and everyone,
I updated the graphics card driver using the NVIDIA utility (because I could not find the right driver on the NVIDIA website),
Via the utility, I chose the studio version of the driver (and NOT gaming)
.... but unfortunately the problem is still not solved...

I don't know what to do anymore, unfortunately....
If someone has another idea ???
The software is currently unusable, which is a shame.
Thanks to you for your suggestions.

J

joelle_verbruggeAuthor

Inspiring

And.. I confirm that the old version of Premiere Elements (2012), works
But the new version '(2022) doesn't...
... strange situation 😉

John T Smith

Correct answer

Community Expert

Every time you allow a Windows update you run the risk of video problems

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter

nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond

If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia

AMD/ATI Driver https://www.amd.com/en/support

Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family

J

joelle_verbruggeAuthor

Inspiring

Thanks a lot for your quick and complete answer...
I'll try to look to the driver...
Could it be possible that the same driver works in PE 12 but not on PE 2022 ??

I use a laptop...
I'll get some help, I'm not very comfortable with the drivers updates 🙂

Anyway, thanks for your answer, I'll get back as soon as it is fixed

B

Bill Sprague

Community Expert

Yes it is not possible, but probable that the video drivers in place when version 12 was coded are different that for version 2022.

There is no reason to be uncomfortable with driver updates. What are the details of your computer? Does it have an Nvidia GPU?

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