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Answered

Green stripes

Forum|Forum|4 years ago
December 2, 2021
3 replies
366 views

Last week I bought Premiere Elements 2022, my last was Prem.Elem.13.

In PM13 everything went allright. In PM2022 there are green stripes.

I'm working on a Lenovo Thinkpad x1 yoga 2nd signature edition

Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz 2.90 GHz

Intel HD Graphics 620

Windows 10 pro

All drivers are up-to-date.

Hope someone can help me!

Marja

This topic has been closed for replies.

Correct answer Marja from Holland

Solved by Adobe by turning off my integrated gpu (Force CPUonly - true) in the Debug Database text file.

[Edited by mod]

M

Marja from HollandAuthorCorrect answer

Participant

Solved by Adobe by turning off my integrated gpu (Force CPUonly - true) in the Debug Database text file.

[Edited by mod]

R

Ralph vL

Participant

I have the same problem. Also Lenovo.

Where can I find the "Debug Database text file"?

Is this the exactly name of the needed text file?

I can't find it yet.

Ann Bens

Community Expert

https://helpx.adobe.com/nz/premiere-elements/kb/playermediacore-loading-issue.html

John T Smith

Community Expert

>All drivers are up-to-date

So you went to Intel, not Windows, to check the driver?

Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family

I have also read that SOME laptop makers do not allow installing any driver that is not published by that laptop maker

M

Marja from HollandAuthor

Participant

Intel sent me to Lenovo. There I've installed the driver. Intel says my drivers are up-to-date.

Ann Bens

Community Expert

You will get the same answer here as you did on the other forum.

Did you contact support?

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