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JG66
Participant
January 4, 2020
Question

H.265 videos are no longer played

  • January 4, 2020
  • 1 reply
  • 185 views

In the installed test version the H.265 video ran without problems. In the purchased version it suddenly stopped. Under Windows the video runs without problems. It can therefore not be due to HEVC. A Geforce GTX 1660 Ti graphics card is used.
How can I get the videos running again?

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1 reply

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
January 4, 2020

In the Help menu is "Online Support".  You can start a "chat" session with Adobe staff techs that can remotely troubleshoot the issue.  Please post back here with what they find!

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