Had elements installed on my computor. Computor crashed.Acer fixed my computor. No elements on it.

Forum|Forum|5 years ago
September 8, 2020
2 replies
172 views

Had elements installed on my computer. Computer crashed during a storm. Sent computer to ACER to be fixed. Got computer back, no elements. Is there a way I can contact adobe to get it reloaded? I originally bought and installed it.

Crash

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Peru Bob

Community Expert

Do you have the installation files or disc?

Was it registered with Adobe?

Was it purchased from Adobe?

What operating system?

And as was asked: What version of Premiere Elements?

B

Bill Sprague

Community Expert

What version do you have? If it is a newer version and you have the serial number, you download the installer. If it is an older version you need some help from Adobe support. Open a chat session using the icon in the lower left corner here: https://helpx.adobe.com/support.html

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