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Participant
January 30, 2024
Answered

have license and trial version

  • January 30, 2024
  • 3 replies
  • 241 views

I have an old license (2016) which is registered.

 

When I launch the application, I have to login and then I get a screen for a 30 day trial period. How do I use my old license again?

 

WARNING WARNING

This is a public forum... you just gave your serial number away to anyone who read your message

Picture with serial number removed... Moderator

This topic has been closed for replies.
Correct answer Peru Bob
quote

When I launch the application, I have to login and then I get a screen for a 30 day trial period. How do I use my old license again?


By @carolineB82B

 

Agree to the trial.

Then go to Help > Sign in from the Video Editor menu and enter your serial number when asked.

3 replies

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
February 2, 2024
quote

When I launch the application, I have to login and then I get a screen for a 30 day trial period. How do I use my old license again?


By @carolineB82B

 

Agree to the trial.

Then go to Help > Sign in from the Video Editor menu and enter your serial number when asked.

Community Expert
January 31, 2024
quote

I have an old license (2016) which is registered.

 

When I launch the application, I have to login and then I get a screen for a 30 day trial period. How do I use my old license again?

 

WARNING WARNING

This is a public forum... you just gave your serial number away to anyone who read your message

Picture with serial number removed... Moderator


By @carolineB82B

 

What I think should happen is that you would be asked to fill in the serial number.   If you don't have it, you can get it by logging in to your Adobe account that you used to register the software when it was new. 

John T Smith
Community Expert
Community Expert
January 30, 2024

This is a public forum, not Adobe support... NEVER POST PRIVATE INFORMATION

 

When you start the program you should be able to go to HELP and enter your serial number