Participant

Question

Having an issue importing video files captured from a DJI Phantom 4 Pro camera...any suggestions on the correct preset?

Forum|Forum|9 years ago
April 22, 2017
4 replies
2546 views

Attempting to import video files captured from a DJI Phantom 4 drone via an micro SD card, keep getting an import file error.

Anyone using Premier Elements for video editing Drone video?

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aarontassin

Participant

I'm having the same issue, and ADOBE is clueless about the cause. They say that the format isn't supported, but they're just wrong. It has something to do with the file size. I have 4 videos on my SD card on my phantom, and they are ALL SHOT IN THE EXACT SAME FORMAT. However, the files that are under 1 GB import gracefully, but the files that are over 1 GB do not. I receive an error that states "unsupported media" or "file may be corrupted." ADOBE and DJI have the art of dodging problems they do not understand down to a T

B

Bill Sprague

Community Expert

Would you please put one of those bigger files on DropBox or other? I ask because I have no trouble with MP4 4K video clips up to 4GB from a couple different cameras. I'm pretty sure that the format of SD cards prevents files larger than 4GB and cameras will split long clips into 4GB pieces. With a copy of your over 1 GB file I might be able to help figure it out.

BTW, where does or who said the DJI format was not supported?

Good luck with your project and I hope I can help you figure it out how to make the large files work like they should.

Bill

aarontassin

Participant

https://mullinisdnet-my.sharepoint.com/personal/atassin_mullinisd_net/_layouts/15/guestaccess.aspx?guestaccesstoken=IVI6…

This is a link to the file that I'm having problems with, and the following is a link to a post I made about it with screenshots Premier Pro Import Error w/ DJI P4A Footage

S

Steve Grisetti

Legend

I don't see the video specs.

tomj0317Author

Participant

Please see attached PDF camera specs

Michael J. Hoffman

Community Expert

Hi Tom,

Theres no file attached. Are you replying via email? In order to attach an image or file, you'll have to open the post in the Adobe forums in your browser and reply from there (the link in your email says, "View the full discussion."

B

Bill Sprague

Community Expert

You've left out too much information! More is needed about the file type selected, the software version, card reader, how you are copying the files to your computer and the computer you are using. Can you share a clip on DropBox or something?

Bill

tomj0317Author

Participant

Bill,

I’ve attached the camera specs. I downloaded Premier Elements 15 from Amazon and am running on a Windows 10 PC with an Intel i7 processor. I downloaded from a 64GB micro sd card using a USB 3.0 card reader. I have tried both importing directly from the sd card as well as from a folder I created on the hard drive. Same result. I receive one of two messages: “add media failure: The importer reported a generic error” and also another error “the required codec is not installed.”

Thanks much for any help you can provide.

Tom

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Steve Grisetti

Legend

Unfortunately the DJI site offers little in terms of specs. What is the file format, resolution and frame rate of your video?

Which version of Premiere Elements are you using on what operating system?

Have you copied the video from the SD card to your hard drive before you've imported it into a project?

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