Skip to main content
R
rebecca0D44
Participant
November 21, 2020
Question

Having audio problems in Premeire Elements 2020

  • November 21, 2020
  • 3 replies
  • 186 views

Can play a file in a folder or on my desktop. After it is imported into timeline, i can not hear audio anymore. The audio meters show there is audio on the timeline. After timeline is exportrd, the file has the audio when played. Iv'e re-installed elements. My other video editors can hear audio on timeline..Audio won't play in project assests. Any suggestions? 

This topic has been closed for replies.

3 replies

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
November 23, 2020

Joe,

 

What might be happening is that an update or change to Windows links to the preferences.  Its only a suspicious because I can't make it happen.  But, I've had it happen and seen it happen.  

R
rebecca0D44Author
Participant
November 23, 2020
Thanks so much. I'm a happy man.
R
rebecca0D44Author
Participant
November 22, 2020

Thanks for responding. You solved my problem. First, I was aware of the audio mute button on the timeline. Also, I am using windows 10.

When earlier, I went to edit preferences, I didnt believe the options were enabled for me to change them. But they were. I didn't under stand the options so i just tried changing them. Now I have audio. Great! I've been using Elements for ever and don't know why anything changed in preferences. Just happy it's working. Thanks for solving my problem.

Joe

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
November 21, 2020

First guess is that you have muted the audio with the small button on the left of the timeline.  Second guess is that you may need to change settings in Edit > Preferences > Audio Hardware.   Another possibility is that you are using Windows 7 and editing AVCHD video.  

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices