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Metro_Med_Comic
Participant
June 15, 2019
Question

Help! Source videos won't show video only audio

  • June 15, 2019
  • 1 reply
  • 533 views

I previously had Premiere Elements 12.  I didn't use it much, but I had been able to drag videos into it, assemble final videos, etc.  Then, for some reason, the video stopped working.  If I dragged a video file into the timeline and hit play, I'd just see gray and hear the audio.  If I double-clicked the video to just play the source, I got the same result.

I decided to upgrade it, hoping maybe just the installation of Elements 2019 would solve the problem.  No suck luck.  I still get a gray box and hear the audio.

If I open the video in organizer, I get the same thing.

I should stress: I've tried numerous source videos from all over my hard drive, in varying formats. I've tried MP4s, AVIs, etc. 

My videos play in other players; it's just the Adobe Premiere Elements and Organizer that do it. 

Any clues on where to begin debugging this?

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    1 reply

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    June 16, 2019

    Without know more about your computer, operating system and video files, I would have to guess there is a graphics driver conflict.  Second guess would be audio setting in Preferences. 

    Those are just guesses.  Can you provide more information?

    M
    Metro_Med_ComicAuthor
    Participant
    June 16, 2019

    I was pretty sure it was a graphics conflict of some kind, but in the same way that I can point to my car's engine and say, "It's broken."  I don't really know where to begin to debug it, short of uninstalling my ZoomPlayer and all of its add-ons and see if that fixes it.  I was hoping for something more specific.

    I have a speccy of my system, but it doesn't look like there's any way to attach it.  Here's the summary:

    • Summary
    • Operating System
      • Windows 10 Home 64-bit
    • CPU
      • Intel Core i5 4590 @ 3.30GHz 30 °C
      • Haswell 22nm Technology
    • RAM
      • 8.00GB Dual-Channel DDR3 @ 666MHz (9-9-9-24)
    • Motherboard
      • MSI B85-G41 PC Mate(MS-7850) (SOCKET 0) 29 °C
    • Graphics
      • E2241 (1920x1080@60Hz)
      • L226WTQ (1680x1050@60Hz)
      • 256MB NVIDIA GeForce 7900 GS (EVGA) 49 °C
    • Storage
      • 1863GB Western Digital WDC WDS200T2B0A-00SM50 (SATA (SSD)) 21 °C
      • 931GB Seagate FA GoFlex Desk USB Device (USB (SATA) ) 45 °C
    • Optical Drives
      • ASUS BC-12B1ST
      • TSSTcorp CDDVDW SH-224FB
    • Audio
      • Sound Blaster Audigy Fx
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