Skip to main content
P
pd_isme
Participant
January 8, 2019
Answered

Help with Premier Elements 13

  • January 8, 2019
  • 3 replies
  • 624 views

Hi All

I have tried to contact Adobe but it is impossible.  Web site just keeps sending me round and round and round, so hoping one of you can help.

I have just installed and updated PE 13.  Every time I try to open the prog.  I get a notice telling me there is no disc in Drive E.  Surely this is a fault ?  Also when I do insert the disc and clocik continue the notice closes and immediatly opens up again with the same error message.

Any idea how I can fix this nightmare please?

Kind regards

Phillip

    This topic has been closed for replies.
    Correct answer HOTELECHOMIKE

    I have just installed and updated PE 13.  Every time I try to open the prog.  I get a notice telling me there is no disc in Drive E.

    I had that (I believe also with PE14).

    I am assuming that drive E: is a CD/DVD drive on your system?  Try rebooting the PC & then starting PE.

    I found that I got this message whenever I used the CD drive on my PC (whether to install PE or for any other purpose) .

    I did report it on this forum but it seemed that noone believed me!

    3 replies

    HOTELECHOMIKE
    HOTELECHOMIKECorrect answer
    Inspiring
    January 8, 2019

    I have just installed and updated PE 13.  Every time I try to open the prog.  I get a notice telling me there is no disc in Drive E.

    I had that (I believe also with PE14).

    I am assuming that drive E: is a CD/DVD drive on your system?  Try rebooting the PC & then starting PE.

    I found that I got this message whenever I used the CD drive on my PC (whether to install PE or for any other purpose) .

    I did report it on this forum but it seemed that noone believed me!

    P
    pd_ismeAuthor
    Participant
    January 8, 2019

    Hi.  Well I believed you.  Tanks very much for your suggestion.  IT WORKED!!!  I restarted my puter and way to go.

    Your help much appreciated.

    Kind regards

    Phillip

    HOTELECHOMIKE
    HOTELECHOMIKE
    Inspiring
    January 9, 2019

    At your service 

    S
    Steve Grisetti
    Legend
    January 8, 2019

    Have you set your Windows File Explorer to Show All Files? You should see it then.

    P
    pd_ismeAuthor
    Participant
    January 8, 2019

    Many thanks for your second reply Steve and your help.  The Skow All Folders was already checked.  Still no jot sorry.  However the advice off hotelechomile - restart the puter, did so the trick.

    Your help much appreciated though.

    Kind regards

    Phillip

    S
    Steve Grisetti
    Legend
    January 8, 2019

    You don't say what operating system you're using, but here's the solution for Windows 10:

    Try setting your operating system to Show All Files.

    Go to C/Users/<your user name>/AppData/Roaming/Adobe/Premiere Elements/13.0 and delete the file Adobe Premiere Elements Prefs, then restart your program.

    If that doesn't work, change then name of the 13.0 folder to 13.0_old, then restart your program. If for some reason your program doesn't launch when you do this you can change the name f the folder back to 13.0 and you'll be back where you started. No harm done.

    P
    pd_ismeAuthor
    Participant
    January 8, 2019

    Hi Steve

    Many thanks for your help.  Unfortunately I don't have 10 but operating on 7.  I tried looking around but don't even have the AppData or Roaming files.  Hope you have the answer for Win 7.

    Kind regards

    Phillip

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices