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T
tomek398
Inspiring
October 8, 2020
Question

HEVC in AP2021

  • October 8, 2020
  • 6 replies
  • 3498 views

Have they improved handling of HEVC files in AP2021?

I have serious issues with HEVC files from GoPro in AP2020 including:

 

I’ll try to install trial version but it might behave differently to full version due to lack of GPU acceleration.

This topic has been closed for replies.

6 replies

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
January 16, 2021

"PrE 2021 still doesn't support HEVC at least not the version used by latest iPhones."

Can you turn off the HDR option in the latest iPhones.  I'm reading that the HDR (High Dynamic Range) option on the iPhone 12 uses a Dolby codec. 

W
williamt85635690
Participating Frequently
January 15, 2021

PrE 2021 still doesn't support HEVC at least not the version used by latest iPhones.  Adobe support spent over an hour on my system and finally gave up.  They sent me an email that said, "The HEVC files from iPhone 12 are reported to have issues with Adobe Premiere Elements. We have raised the request to our engineering team and they are investigating a fix.  At the moment, we do not have a workaround, but we will share an update via email."

Interestingly enough Adobe Premiere Rush imports HEVC without any issues, so Adobe knows how to do it they just need to fix PrE 2021 and issue an update.

A
Adobe Employee
AnubhavJain
Adobe Employee
October 10, 2020

@tomek398 

Also, you can try clearing the media cache and they try importing the files again in Adobe Premiere Elements 2021, this might resolve the issue. To clear the media cache files:

  1. Close Adobe Premiere Elements 2021.
  2. Press WIN + R.
  3. Type %appdata%\Adobe\common and press Enter.
  4. Delete all the folders present here.
  5. Open Adobe Premiere Elements 2021 and import the files.

 

Let me know if this was helpful.

 

Thanks,

Anubhav

A
Adobe Employee
AnubhavJain
Adobe Employee
October 10, 2020

Hi @tomek398,

The handling of HEVC files have been improved in PRE 2021. Although, the PRE does not support 120 FPS files (maximum FPS supported by Premiere Elements is 60 FPS).

 

That's one of the reason why you are still facing the issue with GoPro media. Let me know if you are facing issue with 60 FPS files as well. Also, would be helpful if you can share the device and media details. If possible, please share one sample video.

 

Thanks,

Anubhav

 

T
tomek398Author
Inspiring
October 12, 2020

>> Although, the PRE does not support 120 FPS files (maximum FPS supported by Premiere Elements is 60 FPS).

 

I can't agree. I use PRE with 120FPS files (both H264 and HEVC) and 240fps (H264 only). I have problem with 240fps HEVC. Initially PRE can play them but it quickly freezes after some short time. 

 

There are also issues with 2.7K 60fps files from GoPro. As I and others wrote before they look scrambled. See my first post. 

Clearing the media cache didn't help

 

Here is media info for 240 fps HEVC file:

 

Format                                   : MPEG-4
Format profile                           : Base Media / Version 1
Codec ID                                 : mp41 (mp41)
File size                                : 873 MiB
Duration                                 : 1 min 33 s
Overall bit rate                         : 78.7 Mb/s
Encoded date                             : UTC 2016-01-16 22:50:47
Tagged date                              : UTC 2016-01-16 22:50:47

Video
ID                                       : 1
Format                                   : HEVC
Format/Info                              : High Efficiency Video Coding
Format profile                           : Main@L6@Main
Codec ID                                 : hvc1
Codec ID/Info                            : High Efficiency Video Coding
Duration                                 : 1 min 33 s
Bit rate                                 : 78.4 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 239.760 (240000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Bits/(Pixel*Frame)                       : 0.158
Stream size                              : 870 MiB (100%)
Title                                    : GoPro H.265
Language                                 : English
Encoded date                             : UTC 2016-01-16 22:50:47
Tagged date                              : UTC 2016-01-16 22:50:47
Color range                              : Full
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : hvcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 1 min 33 s
Bit rate mode                            : Constant
Bit rate                                 : 192 kb/s
Nominal bit rate                         : 48.0 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 2.10 MiB (0%)
Title                                    : GoPro AAC  
Language                                 : English
Encoded date                             : UTC 2016-01-16 22:50:47
Tagged date                              : UTC 2016-01-16 22:50:47

Other #1
ID                                       : 3
Type                                     : Time code
Format                                   : QuickTime TC
Duration                                 : 1 min 33 s
Bit rate mode                            : Constant
Frame rate                               : 239.760 (240000/1001) FPS
Time code of first frame                 : 02:58:18:?3
Time code, striped                       : Yes
Title                                    : GoPro TCD  
Language                                 : English
Encoded date                             : UTC 2016-01-16 22:50:47
Tagged date                              : UTC 2016-01-16 22:50:47

Other #2
Type                                     : meta
Duration                                 : 1 min 33 s
Bit rate mode                            : Variable
Duration_LastFrame                       : -38

Other #3
Type                                     : meta
Bit rate mode                            : Variable
mdhd_Duration                            : 93060

 

 

 

T
tomek398Author
Inspiring
October 8, 2020

I’ve just downloaded trial version of AP2021 and checked it with HEVC files from GoPro. The same problems which I described above occurred for AP2021

 

 

1. Problem with 2.7k video: https://youtu.be/Pf-2ueqO5lQ

2. Problem with cross dissolve and film dissolve transition

3. Problem with high frame rate (slow motion) files: https://youtu.be/YTO_wRZdsUs

 

 

I want to point out that those problems don’t occur with H264 files.

 

I don’t know if activation of GPU acceleration can help here. I don’t want to spend 80 euro just to test it.

 

 

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