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Michael35948160d02c
Participant
March 10, 2024
Answered

HEVC x265 not WORKING in Adobe Premiere Elements 2013

  • March 10, 2024
  • 1 reply
  • 1419 views

I use PE13, purchased 2015, for family movies/videos; prior to that, Nero5. My current project is for a recent Antarctic Cruise and I am over half way through. After the first "major" edit I have used about 90 original clips all taken with my Samsung A23 phone. Most are .mp4 files with a few Stills (jpg, pdf, png) and some Audio - Soundtrack & Narration (wav, mp3). The current length of the timeline is 36 minutes - final length to be less than 1 hour.
Everything was perfect until a few days ago when I added a mp4 clip (20240201_134459.mp4) and only the audio was added. When viewed in VLC, Media Player and Clipchamp all is OK. This clip is the third of 4  taken on 01 February; the first two are getting across OK - all clips hereafter also fail.
I am fully aware of the  "HEVC x265 now WORKING in Adobe Premiere Elements 2020" and have d/l and installed the Windows HEVC Video Extensions but this has not made any difference. It took me some time to find the Extension files - they show in attachment 2 .
(Paused and sent as I do not want to loose what is written)

    This topic has been closed for replies.
    Correct answer Michael35948160d02c

    Thanks Bill. I have d/l and tried the HandBrake and it works fine but it will only do one file at a time. My phone is an Andriod but your comment did get me to look at camera settings. I do have HEVC switched on but I may have done this while on the cruise without realising the consequences.
    It was PE13 that told me to get the new codec (HEVC Video Extensions) from the Microsoft Store (see Screenshot 2024-03-08 141013.png) so I assumed this would work.
    Adobe Help (PE) did tell me to d/l Cinegy Daniel2, H.264 & HEVC Video Codec Plugin Pack as another "fix" (price not stated) but not prepared to spend more at this stage.
    I would have thought that if I could have somehow change the default app for mp4 and mp4a from "Media Player" to "HEVC Video Extensions" which is listed in my Windows 11 Settings -> Apps -> Installed apps in the Apps -> Default apps side of things it MAY work. BUT I do not seem to be able to to do so. More options -> Choose an app on your PC does allow me to get to the "HEVC files" (see attached) but there is no ".exe" equivalent.
    Thanks for your help thus far, I will hang in and see if any other "guru" can come up with a solution.

    1 reply

    M
    Michael35948160d02cAuthor
    Participant
    March 10, 2024

    Looks like I can't edit my post but will try again later.
    I have just opened a problem mp4 in Clipchamp and then exported it as a new mp4. I then opened it in PE13 and it works.

    It is one hell of a work around so I really do whant to know how to make Windows HEVC Video Extensions work!!! PLEASE 😉

    Cheers, Mike.Device name MCAtlasG700MiniProcessor Intel(R) Celeron(R) N4020 CPU @ 1.10GHz 1.10 GHzInstalled RAM 4.00 GB (3.83 GB usable)Device ID 06BE477A-DD9C-45EF-824F-75862B4BF51AProduct ID 00355-60800-24367-AAOEMSystem type 64-bit operating system, x64-based processorPen and touch No pen or touch input is available for this displayEdition Windows 11 ProVersion 23H2Installed on ‎25/‎02/‎2024OS build 22631.3235Experience Windows Feature Experience Pack 1000.22687.1000.0
    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    March 10, 2024

    Google says that HEVC (also called H.265) wasn't included in iPhones until 2017.   I'm not sure exactly which Premiere Elements version could use HEVC but I think it was about 4 or 5 years ago.  In other words, your version 13 isn't going to work.  VLC and ClipChamp are newer so HEVC/H.265 will work. 

     

    The easiest way to solve your issue is the use the (free) Handbrake program to convert your files.   Long term, get newer software or set your phone or camera to record in "Most Compatable" H.264.  

    M
    Michael35948160d02cAuthorCorrect answer
    Participant
    March 10, 2024

    Thanks Bill. I have d/l and tried the HandBrake and it works fine but it will only do one file at a time. My phone is an Andriod but your comment did get me to look at camera settings. I do have HEVC switched on but I may have done this while on the cruise without realising the consequences.
    It was PE13 that told me to get the new codec (HEVC Video Extensions) from the Microsoft Store (see Screenshot 2024-03-08 141013.png) so I assumed this would work.
    Adobe Help (PE) did tell me to d/l Cinegy Daniel2, H.264 & HEVC Video Codec Plugin Pack as another "fix" (price not stated) but not prepared to spend more at this stage.
    I would have thought that if I could have somehow change the default app for mp4 and mp4a from "Media Player" to "HEVC Video Extensions" which is listed in my Windows 11 Settings -> Apps -> Installed apps in the Apps -> Default apps side of things it MAY work. BUT I do not seem to be able to to do so. More options -> Choose an app on your PC does allow me to get to the "HEVC files" (see attached) but there is no ".exe" equivalent.
    Thanks for your help thus far, I will hang in and see if any other "guru" can come up with a solution.

    Cheers, Mike.Device name MCAtlasG700MiniProcessor Intel(R) Celeron(R) N4020 CPU @ 1.10GHz 1.10 GHzInstalled RAM 4.00 GB (3.83 GB usable)Device ID 06BE477A-DD9C-45EF-824F-75862B4BF51AProduct ID 00355-60800-24367-AAOEMSystem type 64-bit operating system, x64-based processorPen and touch No pen or touch input is available for this displayEdition Windows 11 ProVersion 23H2Installed on ‎25/‎02/‎2024OS build 22631.3235Experience Windows Feature Experience Pack 1000.22687.1000.0
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