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kylemurphytrax14
Participant
December 10, 2016
Question

Hi I bought premier elements 15 but my system can only take 13. Is 13 included with 15 and how do I install it without buying it again?

  • December 10, 2016
  • 4 replies
  • 607 views

how do I inatall premiere elements 13 I have 15?

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    4 replies

    aksagarw
    Adobe Employee
    aksagarw
    Adobe Employee
    December 16, 2016

    Hi,

    apologies for the inconvenience caused, please check when you are installing there are no windows update running in background.

    i would suggest you to restart your computer and try installing , if it still fails , please send me logs using below mentioned tool to aksagarw@adobe.com

    Log Collector Tool

    Thanks

    S
    Steve Grisetti
    Legend
    December 11, 2016

    What processor do you have with how much RAM? How much, free, clean defragmented space is on your hard drive?

    S
    Steve Grisetti
    Legend
    December 11, 2016

    I agree with Bill that version 15 should install on Windows 8.1.

    I assume you've manually gone to Windows Update and ensured you have all of the Windows 8.1 updates.

    K
    kylemurphytrax14Author
    Participant
    December 11, 2016

    If I try to update windows 8 windows wants me to buy windows 10. I bought premiere 15 I'm trying to install it right now and I'm sure it's going to stall at about 60%. to the guy that said I'm giving you no information I don't know what to tell you. I'm obviously no computer tech somebody told me to buy this program to edit my family videos and at this rate I may just go back to vhf recorder.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    December 11, 2016

    If it stalls at 60%, there is something wrong and it is probably with your computer.  The trick is figuring it out.  I'm sorry you are frustrated. 

    I've never had to do it, but some have reported success with solving installation problems by using Adobe Customer Support.  This is a volunteer user forum, not customer support.

    S
    Steve Grisetti
    Legend
    December 10, 2016

    Version 15 and version 13 are two different versions. So, no, version 13 is not included with version 15.

    On the other hand, it's unlikely you can run version 13 but not version 15. The system requirements are identical.

    What operating system do you have and what processor are you running?

    K
    kylemurphytrax14Author
    Participant
    December 10, 2016

    Hi Steve I have windows 8 and I'm not sure what processed. premiere 15 wouldn't install so I tried a trial 13 and it seems to run fine.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    December 11, 2016

    You need to make some changes.  You can't buy an activation code for 13.  It is out of date.  It will only run in the trial mode for a few days.  You should uninstall 13 completely.  Then install 15 and use the activation code/serial number that you paid for.  If you don't, you will not be editing video!

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