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Participant
September 4, 2022
Question

How do i get a refund

  • September 4, 2022
  • 1 reply
  • 252 views

How can i get a refund for premiere elements?

 

it was working finr for a while and now wont even load.

 

ive har enough of trying to solve it.

 

cost me like GBP90 and id like my money back.

 

useless product.

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1 reply

John T Smith
Community Expert
Community Expert
September 4, 2022

Return https://helpx.adobe.com/au/x-productkb/policy-pricing/return-cancel-or-change-order.html
-https://community.adobe.com/t5/account-payment-plan-discussions/how-to-return-non-subscription-adobe-software/td-p/13040970

Community Expert
September 4, 2022

Premiere Elements is not useless, it has worked well for me for years and it works well for most that have it.  I would rather be trying to help you fix it.  What version is it?

Adding to John's post, Adobe can only provide refunds if you bought directly from them.  If you bought from a retailer, you have to go to that retailer.  Adobe allows 30 days for Premiere Elements refunds.