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Participant
December 9, 2022
Question

HP Desktop Adobe Premiere Elements Pro 2021 timeline playback not working, freezing, not uploading

  • December 9, 2022
  • 1 reply
  • 445 views

Hi! I have had this program for close to a year with no major issues. Prior to installing the update, the app would start to freeze and not import my videos. After installing the update, I now have issues with the timeline not playing anything back, not uploading imports to edit the clips, freezing, and crashing. I have restarted the app, restarted the computer, several times over the last week and nothing is helping. Any advice will be appreciated as I can not edit any of my videos to post on my vlog. Thank you!

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1 reply

Peru Bob
Community Expert
Community Expert
December 10, 2022

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the 517.40 Studio Driver from NVIDIA (NOT the Game Driver).

Participant
December 11, 2022

HI! I am a novice at all of this. I honestly do not have the answers to these questions. If you would be able to provide me with where to find this information, I will be happy to share it. 

Peru Bob
Community Expert
Community Expert
December 11, 2022

What is your operating system?