I bought to try to avoid the hefty pricetag of a CC subscription, but...

Forum|Forum|5 years ago
January 25, 2021
2 replies
185 views

Hi. Is it possible to get a refund or maybe even just a credit for a month or two of creative cloud? I didnt try the trial I just assumed that since my requirements were not anything out of the ordinary or professional elements would be fine so i bout the double pack. I was wrong. The biggest disappointment is no real support for vertical video. Vertical video has been a thing for over 10 years now. Entire platforms are based on it and entire countries prefer it. Speaking of 10 years old. Looking at the project settings presets is a joke. There is no support for any hardware made in the last 5-10 years.HDV? Flip Mino? Ipod? are those even made anymore? Where are the gopros and iphones and all the other stuff? Isnt this Elements 2021????? Maybe I accidently downloaded a 10 year old version? I knew it would be a scaled back version but this is pathetic.

Who is this product for?

I guess I could call this a feature request. Update the presets to support devices that were made in the last decade and vertical video for starters.

I'm ranting. I know I should have tried the trial. Please forgive me.

I would like a refund or a trade or I guess I just wasted 100 bucks.

Feature request

This topic has been closed for replies.

Peru Bob

Community Expert

To expand on Steve's answer:

Go to Adobe Customer Service:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

pixelznbitsAuthor

Participant

Thank you for redirecting me. Adobe is lucky to have great people in their user community.

I want to update this post and just share that Adobe support was great, and I know that CC is great its just too darn expensive and includes too many things I will never use. Maybe if CC had a few more targeted bundles besides just PS and LR, or like a pick 3 combo.

In all seriousness my 2 cent advice to Adobe is this product is not worthy of their name. It has a couple cool AI gimmicks but lacking very basic features. Adobe should either give it a serioius update to modernize it and make it more useable, or just scrap it. Right now it seems the target market for this product is "people who dont know any better". I'm speaking specifically to Premiere Elements. Photoshop Elements actually seemed like it had all the necessary stuff.

Anyways, thanks to you guys for your help. Thanks to Adobe for understanding. It was all my fault for not trying the trial, but you were all kind and understanding.

S

Steve Grisetti

Legend

FWIW Premiere Rush is Adobe's attempt to create a mid-point between Premiere Elements and Premiere Pro. It is also a Creative Cloud subscription, but it includes a number of features you may appreciate, including the ability to create a portrait aspect ratio video.

S

Steve Grisetti

Legend

This is a user to user forum.

For refunds, you'll need to contact Adobe Customer Care via chat.

https://helpx.adobe.com/sea/contact/what-contact-options.html

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