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kevink57478025
Participant
March 21, 2020
Question

I can't install photoshop elements 14 onto new computer

  • March 21, 2020
  • 2 replies
  • 393 views

I downloaded it to my computer and, after I click the set up  and, add my serial #, I get a message that the installation failed.  When I click on the error summary it just opens a tab that says the site is unavailable.  

What do I do?  Thanks 

This topic has been closed for replies.

2 replies

HOTELECHOMIKE
HOTELECHOMIKE
Inspiring
March 23, 2020

I would also be interested to know where to download Premier Elements 14 from as I might need to re-install it on my PC.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
March 23, 2020

You will need to go to Adobe Customer Service for that:

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

    S
    Steve Grisetti
    Legend
    March 21, 2020

    Although this is the Premiere Elements, not Photoshop Elements forum, I know that either way the first questions would be:

    1) What operating system are your trying to install onto?

    2) Where did you download version 14 from? It's 4 generations old.

    K
    kevink57478025Author
    Participant
    March 29, 2020

    Thanks for the reply.  Sorry about putting this in the wrong forum.  I ended up being able to install it.   I had to download it a couple times.   I'm not sure why that worked.    It was windows 10.   And, I got it from Adobe 4 years ago or so.  I ended up returning computer.  

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