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Participant
April 24, 2020
Question

I need help deactivating Adobe Premiere Elements 13

  • April 24, 2020
  • 1 reply
  • 159 views

My problem is the following:

I activated  premiere elements 13 back in 2014 and it has been working fine for years. Recently though I switched windows and changed to a static IP adres (I have no idea if these things have any effect). On my new windows I tried doing a project in Premiere Elements and it said I'm on a trial version so I chose the option to activate my license. I got a message saying that I need to deactivate my license on my previous computer. The problem is I am still on the same PC and I am logged onto the same account from back in 2014. So I would like to know:

-How does Adobe assign a licenseto a PC (is it IP, Windows, PC hardware, location ? I have no idea)

-How do I deactivate my license from my "old PC"

-Does deactivation mean I can still activate it later

 

I would appreciate any kind of help, have a nice day 🙂

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1 reply

Legend
April 24, 2020

You will need to contact Adobe via chat and ask them to deactivate the old license. 

Select "Contact us" under the Support button on this page.

https://www.adobe.com/index2.html