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N
neals87324527
Participant
April 2, 2018
Question

Import Failure

  • April 2, 2018
  • 1 reply
  • 371 views

I spent hours on a project. Saved it every time I exited. Now, I can't import it. I find it, click to open & I get a box:

"File Import Failure"

"This type of file not supported, or require codec not installed"

It had worked previously on the same project - opened & closed. What do I do to get back my many hours of work?!!!

Neal

    This topic has been closed for replies.

    1 reply

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    April 2, 2018

    Are you trying to "open" an existing project or "add media" when you get this error?  Can you post a screen shot?

    N
    neals87324527Author
    Participant
    April 3, 2018

    I'm trying to re-open an existing project.

    I can find the as I named it. It would be saved as a "My new video project #" but I renamed it. I've opened it before & it worked, came with the media that I added - but now, I can't seem to open it, or even previous one's I've worked on.

    I can't find a way of pasting the Screen Shot on this box.

    The box that comes up states on top: "File Import Failure"

    Then the name of the file

    Then: "Error Message

         "This type of file is not supported, or the required codec is not installed."

    Thanks for your help!

    Neal

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    April 3, 2018

    What are you doing to open the project?   Can you find it in Explorer or Finder and double click on it?

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