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williaml62916825
williaml62916825
Inspiring
November 24, 2016
Answered

Import icloud shared video into Premiere Elements 14 Organizer

  • November 24, 2016
  • 1 reply
  • 747 views

I am trying to import downloaded icloud video (.mp4) into Organizer. I can directly import to Premiere Elements 14, but cannot get them into the Organizer. I get an error that the file is either already present (it cannot be found) or it is not supported. Thoughts? Thank you.

    This topic has been closed for replies.
    Correct answer Bill Sprague

    Quicktime is listed as required in the Premier Elements 14 and earlier specifications.  For a variety of reasons, it was eliminated as a requirement in version 15.  Still, there may be certain video formats that need the support files of Quicktime.  If you watch the installation process carefully, it will give you an option to install only the support files.

    Windows versions have nothing to do with this.

    1 reply

    S
    Steve Grisetti
    Legend
    November 25, 2016

    You'll need to open that MP4 and see what's inside (There are many different kinds of MP4s). Download the free program Media Info and open your MP4 in there. Copy or post Media Info's report here and we'll better be able to diagnose your issues.

    BTW, you DO have Quicktime 7 installed on your system, per PRemiere Elements' system requirements, right?

    williaml62916825
    williaml62916825Author
    Inspiring
    November 25, 2016

    Thank you for your reply.

    Hmm. I do not have QT7 installed b/c I thought it was not necessary with windows 10. Is that wrong?

    B
    Community Expert
    Bill SpragueCommunity ExpertCorrect answer
    Community Expert
    November 26, 2016

    Quicktime is listed as required in the Premier Elements 14 and earlier specifications.  For a variety of reasons, it was eliminated as a requirement in version 15.  Still, there may be certain video formats that need the support files of Quicktime.  If you watch the installation process carefully, it will give you an option to install only the support files.

    Windows versions have nothing to do with this.

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