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VanJohn
Participant
February 21, 2020
Question

Import Media from HD

  • February 21, 2020
  • 2 replies
  • 235 views

Premiere elements 2020 doesn't recognize my external HDs so I cant add media to projects. Mov, jpeg, or wav files. should be strait forward 

 

 

MacOs Mojave verison 10.14.6. NVIDIA GEForce GTX 6800MX. I can add media to iMovie however.

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2 replies

V
VanJohnAuthor
Participant
February 29, 2020

I had a simiar problem. It turned out i had my external HDs fomrated exfat so I could take and plug them into a PC. I could add media from my internal hard drive because it was mac formated. So I copied my external HDs over to another drive, reformated them to Mac, copied my date back to the newly mac formatted external HDs Everything works great now. I suggest look at your Eternal Hard Drive format and see what it is.  Good luck.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    February 22, 2020

    That sounds like a system failure to me, but that's a guess.  If it were me, I would start an online chat with Adobe where they can troubleshoot your system.  Select Online Support in the help menu.  That takes you to a website.  In the lower right is an icon that will start a chat session.

     

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