Incompatable Driver Premier 14

Forum|Forum|5 years ago
April 12, 2020
2 replies
247 views

I am currently running Adobe Elements 14. I wish to upgrade to elements 2020, but I am reluctant to do this, if, when running premier, I will still continue to receive the notice 'detected incompatable driver. This results in totally freezing my computer meaning a restart, after which the program starts with no bother. An upgrade will cost me £100 or so, an absolute waste for a dubious program! Cannot someone from Adobe fix this problem? I doubt that it is to do with the Graphics cards as some Adobe technicians suggest, because people with other cards than mine a experiencing the same problem. I live in hope that this problem willbe resolved soon.

Regards Vic.

Error or problem

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S

Steve Grisetti

Legend

What graphics card do you have? Have you ensured you have the latest driver from the Intel, nVidia or AMD site?

Have you deleted the BadDrivers.txt file from your computer's directory?

V

Vic BowmanAuthor

Participant

Hi Stevee,

My Graphics Drivers are AMD Radeon R7 Graphics which appears to run my 24inch HP screen and AMD Radeon R5 M435 wich runs my Acer screen these I have updated bothh through AMD website and Windows update both tell me that I am up to date. Regarding the Bad Driver file I have searched for ths and cannot find it.

Regards Vic Bowman