Incompatible display driver

Forum|Forum|3 years ago
February 24, 2022
2 replies
1630 views

I have Premiere Elements 2020, and I have not used it for about 18 months now. I have not changed my Windows 10 PC during that time. I was able to use Elements with no issue last time I tried.

Anyway, when I launch the program I now get "we have detected an incompatible display driver...please update your display driver". I have checked in the device manager, the "display adapters" have the most up to date drivers installed. Same applies to the Monitors. I'm using an HP all in one machine as follows. Any help much appreciated

Device name DESKTOP-IL6NR0M
Processor Intel(R) Core(TM) i7-6700T CPU @ 2.80GHz 2.81 GHz
Installed RAM 16.0 GB (15.9 GB usable)
Device ID 80670AD3-1D1E-482F-8BDE-7422CA2B9F06
Product ID 00325-95940-56639-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 10 Home
Version 20H2
Installed on ‎12/‎03/‎2021
OS build 19042.1526
Experience Windows Feature Experience Pack 120.2212.4170.0

Error or problem

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Peru Bob

Community Expert

What graphics card do you have?

John T Smith

Community Expert

He posted AMD Radeon R7 A360 so I said to check for an update at the amd link I posted

B

Bill SAuthor

Participating Frequently

You said the AMD link was applicable if I had a laptop - I don't have laptop so I assumed it was not relevant. I did try right clicking on the AMD in Windows systems and it said it was up to date?

John T Smith

Community Expert

>18 months now. I have not changed my Windows 10 PC during that time.

Unless you are not connected to the Internet I am sure that you HAVE changed by allowing Windows updates

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
-for Premiere Pro (and MAYBE Premiere Elements) use the STUDIO driver, not the GAMING driver
-such as (this MAY not be the latest) https://www.nvidia.in/Download/driverResults.aspx/177929/en-in
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
ATI Driver https://www.amd.com/en/support
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family