Installation freezes

Forum|Forum|2 years ago
June 19, 2023
2 replies
228 views

Hi - I am trying to install Premiere Elements trial version downloaded from their site. The installer opens and after a few seconds freezes at a window saying only "Installation Options". (see attached screenshot). The window is blank and no options are listed. The install is frozen there and all I can do is close the window and end installation. There is no error message at all.
My PC more than meets system requirements as far as I can tell. Here's some info:

Windows 11 version 10.0.22621 build 22621

CPU = AMD Ryzen 7 5700
RAM = 16GB
Vid card = Geforce RTX 3060 12GB video RAM

Hard drive = WD Blue nVME 1TB

I'd like to purchase the bundle of Premiere Elements and Photoshop elements that's on sale till 6/25/23. Any suggestions will be much appreciated.

This topic has been closed for replies.

Ann Bens

Community Expert

Redownload the programs with a different browser.

D

DonksterKAuthor

Participant

Thanks for the reply, but I tried this and no change to the problem.

John T Smith

Community Expert

This may help, if you are using the default gaming driver

nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond

D

DonksterKAuthor

Participant

Hi, thank you for the suggestion but I was a bit nervous about switching from the gaming driver - since I'm a gamer, heh. So I decided to move on to another video editor.

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