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J
john_hh87932689
Participant
July 1, 2018
Question

Installation incomplete

  • July 1, 2018
  • 3 replies
  • 243 views

I am attempting to install Premier Elements 2018 (free whilst I choose whether to buy) and have encountered the issue that my installation is incomplete.  When I click "error summary" I am told that "Your file was not found" (ERR_FILE_NOT_FOUND_).

I am unable to install and, therefore, unable to decide whether to buy.  Also, without adequate support from Adobe, I am disinclined to buy.

Could someone please help me?

    This topic has been closed for replies.

    3 replies

    S
    Steve Grisetti
    Legend
    July 1, 2018

    I have no idea what could be causing that, John. Sorry.

    J
    john_hh87932689Author
    Participant
    July 1, 2018

    Thank you for your reply.

    The answers are

    Win 10 64-bit

    AMD A10-5750M APU with Radeon Graphics running at 2.50GHz

    I unzipped the downloaded file and attempted installation from Adobe Premiere Elements 2018>PRE 2018>Set-up.exe whereupon Adobe Installer opens for "Initializing."  Then I get "Buy" or "Try". I hit " try", enter my Adobe ID and reach "Install". After about 20 minutes (this is my third attempt), I reach the messages that you have seen.

    S
    Steve Grisetti
    Legend
    July 1, 2018

    Adobe provides free help for the current version of the program after you purchase it. Until that point there's just us friendly fellow users. No need to threaten.

    What operating system are you using? What processor do you have with how much RAM?

    Did you unzip the downloaded file before you attempted to install the program?

    At what point are you seeing this message? Before, during and after the installer runs?

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